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FAQs

CUSTOMER SERVICE EMAIL --> HELLO@PETABUNGA.COM

WHO IS PETABUNGA?

Petabunga is a small business based in Austin, TX dedicated to making great pet products. All products ship from several different warehouses strategically located around the U.S.A.  

IS SO ALPHA A SECURE SITE?

Petabunga uses a 256-bit SSL certificate to establish a secure encrypted connection between your computer and our servers. This connection protects your sensitive data. All pages, content, credit card, and transaction information is protected by the same level of security used by banks. Our site is hosted by Shopify Inc. (NYSE:SHOP). Backed by the leading ecommerce platform enables us to offer 99.99% uptime and 24/7 monitoring. With a large network of servers placed across the world, we can offer you a secure, robust, and performant ecommerce experience. Our site is also certified Level 1 PCI DSS compliant, the highest level of security certification. This certification signifies we're in compliance with standards for security policies, technologies and ongoing processes that protect our payment systems from breaches and theft of cardholder data. 

IF I ORDER MULTIPLE PRODUCTS, DO THEY SHIP IN ONE PACKAGE?

Depending on the items ordered, your order may ship in multiple packages.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Orders typically ship in 1-5 Business Days. You will receive an email once your order has shipped along with your tracking number. 

DO YOU GUARANTEE YOUR PRODUCTS?

Yes, for 30 days after shipment is delivered. Delivery date is determined from tracking. 

DO YOU OFFER REFUNDS?

We understand that ordering online can be difficult! If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one. We accept returns for 30 days after shipment is delivered. Contact customer service for assistance.